FAQ's for Digital Download Patterns

PATTERN FORMAT

Your Whisky Bay Woollens pattern purchase is a PDF digital download. After you have completed your purchase (via Ravelry or Craftsy) you will receive an email containing a unique URL to download your pattern directly to your computer.  Please be sure to save it to your computer, for safe-keeping.  If purchased via Ravelry, a copy will also be automatically added to your Raverly library.

REFUNDS

Due to the nature of PDF downloads, refunds are not offered on digital purchases.

HELP + PATTERN SUPPORT

If you need further assistance with downloading & printing your file or require pattern support please don't hesitate to email me at kylie@whiskybaywoollens.com.au